Complex business environments have complex support needs, and Proficy GlobalCare Support is the best and most comprehensive way to optimize your investment. We developed GlobalCare Support to function beyond the scope of a traditional, reactive support model to provide you with fast, effective solutions throughout the product lifecycle. As a result, we provide a continuously high level of service for your complex support requirements.

Benefits

• Quality support from local and corporate support professionals,
• Fast access to support in plant-down situations,
• Around the clock access to electronic case management tools,
• Find answers any time through the on-line knowledge center featuring technical articles, FAQ's, manuals and product downloads,
• Support team equipped with sophisticated trouble-shooting and remote-diagnostic tools,
• Proactive communication to learn the latest support and product news,
• Cost effective access to the latest software feature enhancements. /li>

Program Deliverables

• Direct access to product expertise through 1-800-433-2682,
• Support Available 8AM - 8PM - ET North America,
• 24 x 7 emergency support,
• Software version upgrades,
• Online knowledge center,
• Service packs, product fixes, firmware and IPI's,
• Electronic case management,
• Knowledge Base CD,
• Electronic newsletter.

More information about this product.